This qualification reflects the role of individuals with experience in a range of settings who are seeking to further develop their skills across a wide range of business functions. This qualification is also suited to the needs of individuals with some vocational experience, but who possess sound theoretical business skills and knowledge that they would like to develop in order to create further educational and employment opportunities.
The objectives of training:
1. Providing a broad-based foundation for a range of careers in business such as general administration, leadership and management.
2. Devefoping the knowledge and skills of students in the field of business, leadership & management and business related disciplines.
3. Providing opportunities for students to develop a range of skills, techniques and attributes essential for successfui performance in work and life.
4. Equipping students with comprehensive management knowledge for a rapidly changing business environment.
5. Equipping students with employability skills such as critical thinking, decision making, problem solving and communication.
Upon successful completion of the programme, the students will be able to:
1. Interpret and critically evaluate and address management issued effectively.
2. Address business management issues, select and apply relevant methodologies and devise appropriate plans.
3. Apply scientific and statistical methodologies in resolving business operations.
MODULE 1 – Ensure A Safe Workplace
This unit describes the skills & knowledge required to establish, maintain and evaluate the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. It takes a systems approach and addresses compliance with relevant legislative requirements. This unit applies to managers working in a range of contexts who have or are likely to have responsibilities for WHS as part of their broader management role. It is relevant for people with obligations under WHS legislation, for example persons conducting a business or undertaking (PCBUs) or officers as defined by relevant legislation.
- Establish a WHS management system in a work area
- The Elements of First Impression – 3V’s – Visual, Vocal and Verbal
- Establish and maintain effective and compliant participation arrangements for managing WHS in a work area.
- Establish and maintain procedures for effectively identifying hazards, and assessing and controlling risks in a work area.
- Evaluate and maintain a work area WHS management system.
MODULE 2 – Manage Risk
This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. It applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.
- Establish risk context
- Identify risks
- Analyse risks
- Select and implement treatments
MODULE 3 – Build And Sustain An Innovative Work Environment
This unit describes the skills and knowledge required to create an environment that enables and supports the application of innovative practice focusing on a holistic approach to the integration of innovation across all areas of work practice. It applies to individuals working in leadership or management roles in any industry or community context. The individual could be employed by the contractor, the leader of a cross organisation team or of a self-formed team of individuals. The work group could be permanent or temporary in nature.
- Display skills and knowledge in creating an innovative environment in the work place
- Practise a holistic approach in all areas of work
MODULE 4 – Develop And Use Emotional Intelligence
This unit covers the development and use of emotional intelligence to increase selfawareness, self- management, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes. It applies to managers who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and coordinate the work of teams.
- Identify own emotional strengths and weaknesses
- Model workplace behaviours that demonstrate management of emotions
- Demonstrate flexibility and adaptability in dealing with others
- Provide opportunities for others to express their thoughts and feelings
- Encourage the self-management of emotions in others
- Encourage a positive emotional climate in the workplace
MODULE 5 – Team Performance Management
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion & judgement, using a range of problem solving and decision-making strategies.
- Establish team performance plan
- Consult team members to establish responsibilities and accountabilities in accordance with organisational goals, plans and objectives.
- Develop performance plans, key performance indicators (KPls)
- Develop and facilitate team cohesion
- Facifitate teamwork – Encourage team participation, take responsibility for team activities
- Liaise with stakeholders – Establish and maintain communication and evaluation processes
MODULE 6 – Leadership
This unit describes the skills and knowledge required to lead and manage effective workplace relationships. It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation’s values, goals and cultural diversity. At this level work will normally be carried out within complex, diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving & decision-making strategies.
- Manage ideas and information
- Establish systems to develop trust and confidence
- Manage the development & maintenance of networks and relationships
- Manage difficulties to achieve positive outcomes
MODULE 7 – Manage Quality Customer Service
This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision-making strategies.
- Plan to meet internal and external customer requirements – Develop & manage organisational systems for quality customer service.
- Ensure delivery of quality products and services – Implement policies and procedures to ensure quality customer service.
- Monitor, adjust and review customer service Develop and review plans, policies and procedures for delivering and monitoring quality customer service.
MODULE 8 – Operations Management
This unit describes the skills and knowledge required to develop & monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans. Management at a strategic level requires systems & procedures to be developed and implemented to facilitate the organisation’s operational plan. This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.
- Develop operational plan – Develop and implement KPi, contingency plans etc
- Plan and manage resource acquisition – Develop & implement strategies to ensure employees are recruited and/or inducted in accordance to management policies, and procedures.
- Monitor and review operational performance – Analyse and interpret budget and actual financial information.
MODULE 9 – Facilitate Continuous Improvement
This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the c development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements. It applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision- making strategies.
- To lead and manage continuous improvement systems and processes.
- To develop systems for analysing information to monitor performance for further improvements.
- Use of complex and diverse methods and procedures strategies in problem solving and decision making.
MODULE 10 – Manage Meetings
This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. It applies to individuals employed in a range of performance, reward excellence and provide feedback where there is a need for improvement. The unit makes the [ink between performance management and performance development, and reinforces both functions as a key requirement for c effective managers. work environments who are required to organize and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.
- Prepare for meetings – Develop agenda, ensure style and structure of meeting are appropriate Identify participants confirm and notify them & despatch meeting papers.
- Conduct meetings – Ensure meetings are focused, time efficient, achieve required outcomes. Ensure facilitation enables participation, discussion, problem solving and resolution of issues Brief minute-taker on method for recording.
- Follow up meetings – Check transcribed notes to ensure they reflect accurate record. Distribute and store minutes and others follow-up documentation.
MODULE 11 – Manage People Performance
This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. It applies to individuals who manage people. [t covers work allocation and the methods to review.
- Allocate work – Ability to allocate and schedule duties effectively and efficiently
- Assess performance – Develop and implement performance assessment methods to determine individual performance success levels
- Provide feedback – Reward excellence as an incentive for further improvement
- Manage follow up
MODULE 12 – Manage Personal Work Priorities And Professional Development
This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks. [t applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment.
- Establish personal work goals.
- Set and meet own work priorities
- Develop and maintain professional competence.
Students-Learners will need to prepare a career portfolio which shows their ability to answer questions, their experiences, accomplishments and work contributions to prepare themselves for career enhancement.