Managing Customer Service Excellent Using Critical Thinking – NEW

Date : 03/12/2024 - 04/12/2024
Time : 9:00 am - 5:00 pm
Location : The HUB, Jaya One, PJ

Contact Person : Esther Yong
Email : inquiry@knowledgehub-asia.com
Mobile : +012-2662728
Office Tel : +603-7622 0578
Normal Rate : MYR 2,200.00
Promotion Rate : Contact us for discounted rate.

Introduction

In this challenging world when AI and Robotics are the key trends that shape future customer service role, many routine tasks have been delegated to smart machines. Therefore, critical thinking has become one of the most important elements require for customer service representatives.
It is no longer enough to learn just learn from the scripts and to follow standard procedures in order to become a good customer service professional. In these challenging industries customer service excellence is more about adopting to a new mindset and moving away from manual routine tasks to a more challenging and creative opportunities.

Objective: 

• To have the motivation to provide a better customer service
• The ability to project a good impression through telephone conversation
•  Having the knowledge of the different types of customers and ways to handle them
• To have the skill to act fast on customer’s complain
• Effective active listening skill
• Methods in handling customers objections/rejections
• Produce a more effective team to assist each other
• Managing stress level

Who to attend

Team Leader/Fronline Officer/Customer Service Executive/Sales Executive and Administrative Assistant

For registration please Contact :