Date : 25/04/2025
Time : 9:00 am - 5:00 pm
Location : The HUB, Jaya One, PJ
Contact Person : Esther Yong
Email : inquiry@knowledgehub-asia.com
Mobile : +012-2662728
Office Tel : +603-7622 0578
Normal Rate : MYR 0.00
Promotion Rate : Contact us for discounted rate.
Creating a WOW! moment of service excellent at every touchpoint
Program overview
Service excellence is not just about delivering luxury-level service. By definition, service excellence refers to the ability of service providers to consistently meet and even exceed customers ’expectations. This implies that the true meaning of excellent service is relative to the service itself and customers ’expectations of it, which also means that the burden of providing excellent customer service falls on even the most budget of brands.
At the same time, 72% of customers would share a good experience with 6 or more people. In the world of word-of-mouth marketing, this is an immense figure as 74% of consumers consider word-of-mouth as a key influencer in their purchase
decisions. Therefore, as online reviews and recommendations from friends and family reign supreme in this conversational era, proper service design and delivering on the customer experience has become more crucial than ever to the long-term profitability of a service company
For registration please Contact :
Email : inquiry@knowledgehub-asia.comContact Person : Esther Yong
Mobile : +012-2662728
Office Tel : +603-7622 0578