Program overview
Introducing our High Calibre Customer Service Program, a strategic initiative crafted to enhance customer interactions and satisfaction. Rooted in a commitment to excellence, this program places emphasis on personalized service, a customer-centric approach, and impactful communication skills. Through targeted training in empathy, problem-solving, and customer-centric strategies, participants are equipped to deliver memorable customer experiences.
Our program is designed to ensure that our team possesses the necessary skills and mindset to provide unparalleled customer service, cultivating loyalty and brand advocacy. Elevate your customer service standards with our Comprehensive Customer Service Excellence Program
Learning objectives :
- Understand the invisible driver of highly effective customer service personnel and what shape their thinking and behaviour
- Recognise the important of customer service for lasting business success
- Understand what constitutes “High Calibre Customer Service”
- Learn and understand the components of customer centricity and customer expectations and how to provide the best service at each level
- Learn how to handle difficult customer using emotional intelligence and proven NLP technique
- Understand client personality through DOPE personality profiling and how to adapt to their communication preferences
Delivery Method
Interactive presentation, discussion, role-play
Target Audience
Everyone in the organisation and AV.
Learning Evaluation:
Level 2 of Kirkpatrick Learning Evaluation Model.
Introduction
- Pretest
- Course overview
- Setting session goals and understanding expectations