Introduction
This programme focuses on the importance of corporate grooming and business etiquette at wokrplace. In todays business world, it is not only dollar and cents nor one’s knowledge of an industry but how does a person carries himself and uses the right business etiquette to capture his clients. This training helps participants to bring out the best in them in the true corporate world.
Course Objectives
At the end of the programme, participants will:
- Work in a more professional manners
- Work on his/her flaws to best interest of the organisation
- Apply the right grooming technique for professional outlook
- Will understand various personality traits and why people behave differently
- Will leverage on his positive personality traits and work on his negative personality traits
Course Outline
D A Y 1
THE NEED FOR GROOMING ETIQUETTE
Participants will learn the basic tools of etiquette in the business world. This will include on what is right to say, how to give out your cards, shake hands and ‘do’ and ‘don’ts’ of a formal business meeting. Participants will also learn the importance of non-verbal communication and how non verbal communication can be occasionally be misconstrued.
THE ART OF DEALING WITH PEOPLE IN THE CORPORATE WORLD
In this session, participants will learn on having the right behaviour at social and business functions and also the protocols associated with it.
ELEMENTS OF BUSINESS ETIQUETTE
In this session, participants will analyse the elements of business etiquette and how to apply them at the workplace to maximise corporate excellence in the organisation.
WHY THE NEED FOR DIVERSITY?
If the employees themselves don’t carry out themselves in a corporate manners, this filters down very badly on the customers. In this session, discover why there is a need for diversity for employees in terms of presentation of oneself in order to have a positive work attitude. Participants will also have an insight on how the right attitude should be in every aspect of work to ensure the highest level of satisfaction.
Methodology
Where appropriate, activities will include the following:
- Short Lectures
- Group and Individual Discussions/Presentations/Role Plays
- Self-Discovery Activities
- Intelligent Adult Games
- Short Video Clips
- Energisers
At the end of each activity, there will be a debriefing so that participants will capture the learning points for them to apply at their workplace and daily life.
