Effective Problem Solving and Decision-Making Techniques

This programme will present the concepts for improving your emotional intelligence plus providing you with the systematically structured methodology towards effective problem solving and decision making. These concepts are easy to understand, and you will learn skills to use them with success.

Expected Learning Outcomes:

At the end of this program, participants should be able to: 

•  Manage emotion and reaction when facing a problem, 
• Understand the problem from different perspectives, 
• Think of possible win-win solutions for the best decision, 
• Evaluate your decision towards the right action.

Key Learning Elements:

1.0 CONTROL Emotion and Reaction When Handing a Problem

• Understand WHY problems happen at the workplace?
  • Comprehend the nature of workplace problem and workplace conflict – Is Disagreement Normal?
  • Can too little or too much conflict affect workplace performance?
  • The SEVEN (7) causes of workplace conflict
• The fundamentals of emotional intelligence in handling problem
  • Determine your workplace problem management style
  • The THREE (3) scenarios in workplace problem management
    • Lose-Lose
    • Lose-Lose
    • Lose-Lose
• The FOUR (4) R’s of effective conflict handling during problem solving
  • Receive the party-concerned without pre-judgment
  • Rapport building with the party-concerned to enable active listening process
  • Reframe the conflict towards possible ‘win-win’ situation
  • Reinforce necessary action(s)

2.0 UNDERSTAND Workplace Problems From Different Perspectives

• Understand and appraise a Problem
  • Determine pertinent concern(s)
  • Establish priority concern(s)
• Describe the problem
  • Determine and evaluate possible causes
• Confirm root cause through the 4W-Formula
• Put up your Blue & White Thinking Hats of problem handling
  • Blue Hat – Focus on an issue at a time
  • White Hat – Accumulate the necessary information on the focused issue

3.0 THINK of best possible ‘Win-Win’ solutions to make the best decision

• Clarify solution purpose
• Put up your Green, Yellow, Black & Red Thinking Hats of effective problem handling
  • Green Hat – Establish possible alternatives/ solutions
  • Yellow Hat – Determine advantages of possible alternatives/ solutions to all parties-concerned
  • Black Hat – Determine possible disadvantages of possible alternatives/ solutions to all parties-concerned
  • Red Hat – Determine feelings and emotion in decision making

4.0 EVALUATE your decision towards the right action

1.  Produce and enhance action plans 
2. Rectify potential problems 
3. Establish preventive actions 
4. Determine contingent actions  

Target Audience

Supervisors, Executives, Managers