Date : 04/03/2026 - 05/03/2026
Time : 9:00 am - 5:00 pm
Location : The HUB @ Jaya One, PJ
Contact Person : Esther Yong
Email : inquiry@knowledgehub-asia.com
Mobile : +012-2662728
Office Tel : +603-7622 0578
Normal Rate : MYR 0.00
Promotion Rate : Contact us for discounted rate.
Introduction
Organizations aim their concentrated efforts on enhancing customer’s experience not only before and during the sale or service but also after they are completed. This allows them to position as a customer-driven organization within the mind of their customers. A customer journey mapping is essential for companies to assess the current state as well as the future state of the customer’s journey. ‘Customer is king’ is a well acknowledged business saying that gives ultimate prominence to customer satisfaction and customer experience. A business might be producing the best products among its peers, providing the most efficient service yet it will struggle to withstand in the industry if it does not have a customer base. An organization without a customer equates to an organization without business. In a homogenous market, where organization produce almost identical products and services, often the only way for them to differentiate and gain a competitive advantage is in the way they treat their customers. Due to this reason, there has been an onset of customer-centric businesses. In this engaging program, participants will learn the core aspects of creating a memorable customer experience in a structured way with a view toward optimum outcomes.
Objective :
- Understand core concepts of creating a memorable customer experience and its practicality in the business arena
- Be aware of that a customer journey map helps organizations to assess the current and future state of the customer’s journey.
- Understand the relevance of customer satisfaction and customer loyalty in the growth of business
- Gain a competitive advantage in the market through the differentiated experience of customers
- Increase retention of customers hence resulting in repeat business
- Gain knowledge of best techniques and practices most suited for framing personalized experience for customers
- Connect customers emotionally to the brand
Who to attend
All employees
For registration please Contact :
Email : inquiry@knowledgehub-asia.comContact Person : Esther Yong
Mobile : +012-2662728
Office Tel : +603-7622 0578