Date : 01/04/2026 - 02/04/2026
Time : 9:00 am - 5:00 pm
Location : The HUB @ Jaya One, PJ
Contact Person : Esther Yong
Email : inquiry@knowledgehub-asia.com
Mobile : +012-2662728
Office Tel : +603-7622 0578
Normal Rate : MYR 0.00
Promotion Rate : Contact us for discounted rate.
Introduction
Introducing our High Calibre Customer Service Program, a strategic initiative crafted to enhance customer interactions and satisfaction. Rooted in a commitment to excellence, this program places emphasis on personalized service, a customer-centric approach, and impactful communication skills. Through targeted training in empathy, problem-solving, and customer-centric strategies, participants are equipped to deliver memorable customer experiences.
Learning objectives :
- Understand the invisible driver of highly effective customer service personnel and what shape their thinking and behaviour
- Recognise the important of customer service for lasting business success
- Understand what constitutes “High Calibre Customer Service”
- Learn and understand the components of customer centricity and customer expectations and how to provide the best service at each level
- Learn how to handle difficult customer using emotional intelligence and proven NLP technique
- Understand client personality through DOPE personality profiling and how to adapt to their communication preferences
Who to attend
Front Line Executive/Sales Executive/Engineers
For registration please Contact :
Email : inquiry@knowledgehub-asia.comContact Person : Esther Yong
Mobile : +012-2662728
Office Tel : +603-7622 0578