Delivering High Calibre Customer Service (2 Days)

Date : 14/04/2025 - 15/04/2025
Time : 9:00 am - 5:00 pm
Location : The HUB, Jaya One, PJ

Contact Person : Esther Yong
Email : inquiry@knowledgehub-asia.com
Mobile : +012-2662728
Office Tel : +603-7622 0578
Normal Rate : MYR 0.00
Promotion Rate : Contact us for discounted rate.

Program overview

Introducing our High Calibre Customer Service Program, a strategic initiative crafted to enhance customer interactions and satisfaction. Rooted in a commitment to excellence, this program places emphasis on personalized service, a customer-centric approach, and impactful communication skills. Through targeted training in empathy, problem-solving, and customer-centric strategies, participants are equipped to deliver memorable customer experiences.

Our program is designed to ensure that our team possesses the necessary skills and mindset to provide unparalleled customer service, cultivating loyalty and brand advocacy. Elevate your customer service standards with our Comprehensive Customer Service Excellence Program

Learning objectives :

• Understand the invisible driver of highly effective customer service personnel and what shape their thinking and behaviour
• Recognise the important of customer service for lasting business success
• Understand what constitutes “High Calibre Customer Service”
• Learn and understand the components of customer centricity and customer expectations and how to provide the best service at each level
• Learn how to handle difficult customer using emotional intelligence and proven NLP technique
• Understand client personality through DOPE personality profiling and how to adapt to their communication preferences

For registration please Contact :