Effective Secretarial and Office Management

This is an one-day office management and secretarial course offered by Knowledge Hub Asia. It includes helping the secretaries, personal assistants, and adminsitrative staffs to learn how to manage relationships, office administration and security, improve communication and writing skills, time management, problem solving and more.

To request for in-house training, click on the Request for In-house Traininglink as displayed above for quotation. For a complete course cotent and more information about this course, feel free to contact the training provider as shown above. If the public program is available, you can request for a registration online by clicking on the Register for Public Training link. If the link is disabled, it simply means it has yet to be available for public. You can contact the training provider for further inquiry.

By the end of this office management and secretarial course, participants will be able to:

• Recognize the qualities and learn the skills that make an employee more professional on the job
• Improve behaviour related to interpersonal communication and courtesy
• Promote cooperation and teamwork through better communication with peers, managers, and other co-workers
• Learn about the skills that are required for administrative effectiveness

MANAGING RELATIONSHIP

• It starts with…YOU!
• Your professional image
• Key Factors to Enhance Boss – Subordinate Relationship
• Managing your boss¡¦s need
• Managing your performance

MANAGEMENT FUNCTIONS AND KEY ELEMENTS

• Common Challenges Faced by Administrators
• Secretary in administrative roles
  • Administrative Office Budgets
  • Manpower Utilization and Organizational Communication
  • Office Area Design and Document Workflow
  • Facilities, Equipment, and Supplies Acquisition.

DYNAMICS OFFICE ADMINISTRATION

• Planning
• Leading
• Controlling
  • The Control Process
• Workflow and Paperwork Management
• Record Management

ESSENTIALS OF ORGANIZING

• Basic organizing responsibilities of office manager
• Office Area Design and document workflow

PRACTICAL ADMINISTRATIVE SKILLS

• Managing of Security of Data on Networks
• Office Theft
• Office Recycling

OTHER PRACTICAL ADMINISTRATIVE SKILLS

• Effective Communication & Writing Skills
• Key Managerial Skills
• Time Management
• Problem-Solving Steps