Date : 18/06/2025 - 19/06/2025
Time : 9:00 am - 5:00 pm
Location : The HUB, Jaya One, PJ
Contact Person : Esther Yong
Email : inquiry@knowledgehub-asia.com
Mobile : +012-2662728
Office Tel : +603-7622 0578
Normal Rate : MYR 0.00
Promotion Rate : Contact us for discounted rate.
INTRODUCTION
In today’s dynamic and competitive business landscape, the role of supervisors holds immense significance in driving organizational success and fostering a positive work culture. As the linchpin between upper management and frontline employees, supervisors are tasked with the crucial responsibility of leading, guiding, and managing teams to achieve strategic objectives. Consequently, investing in comprehensive supervisory skills training is not merely advantageous; it is indispensable for organizations striving to thrive in the modern business environment.
At the heart of effective supervision lies adept leadership. Supervisors serve as the embodiment of leadership within their respective teams, influencing morale, motivation, and performance. By undergoing supervisory skills training, individuals gain invaluable insights into leadership principles, styles, and strategies. They learn to inspire, motivate, and empower team members, cultivating a culture of trust, respect, and collaboration. Consequently, organizations witness heightened employee engagement, increased productivity, and enhanced overall performance.
This comprehensive course is designed to equip current and aspiring supervisors with the essential knowledge and skills needed to excel in their roles. Over the course of two days, participants will explore key aspects of supervisory responsibilities, leadership development, communication skills, time management, decision-making, team building, and problem-solving.
Through engaging activities, interactive discussions, and practical exercises, participants will gain valuable insights into effective supervisory practices and strategies for leading and managing teams successfully. Whether you’re new to a supervisory role or seeking to enhance your existing skills, this training program will provide you with the tools and techniques needed to thrive in today’s dynamic work environment.
OBJECTIVES:
- Gain a clear understanding of the role and responsibilities of a supervisor within an organization.
- Explore the core characteristics and behaviours of effective leaders and identify personal leadership strengths and areas for improvement.
- Develop essential communication skills for supervisors, including active listening, assertive communication, and providing constructive feedback.
- Learn practical time management techniques and delegation strategies to maximize productivity and workflow efficiency.
- Acquire critical thinking skills for decision-making and problem-solving, applying a systematic approach to analyse options and make informed decisions.
- Understand the dynamics of high-performing teams and learn strategies for fostering collaboration, trust, and accountability within a team environment.
- Develop an action plan for personal and professional development, setting goals and prioritizing activities to enhance supervisory skills and achieve success in the workplace.
LEARNING OUTCOMES
- Participants will gain a comprehensive understanding of the role of a supervisor, including key responsibilities, expectations, and the distinction between management and leadership.
- By exploring different leadership styles and motivation theories, participants will enhance their leadership capabilities and learn strategies for motivating and inspiring team members.
- Participants will develop effective communication skills, including active listening, assertive communication, and providing constructive feedback, to foster better team collaboration and performance.
- Through practical time management techniques and delegation strategies, participants will improve their ability to prioritize tasks and allocate resources efficiently, leading to increased productivity and workflow optimization.
- Participants will enhance their critical thinking skills, applying a systematic decision-making process and problem-solving strategies to analyse situations, evaluate options, and make informed decisions aligned with organizational goals.
- By understanding the dynamics of high-performing teams and conflict transformation techniques, participants will learn to foster a positive team culture and promote collaboration, trust, and accountability.
- Through the development of an action plan for personal and professional growth, participants will set goals, prioritize activities, and commit to ongoing self-improvement, ultimately enhancing their supervisory skills and achieving success in their roles.
KEY CONTENT
DAY 1
MODULE 1: INTRODUCTION TO SUPERVISORY SKILLS
Gain a clear understanding of what it means to be a supervisor. Explore the core responsibilities and expectations associated with the role, laying the groundwork for further discussions on effective supervisory practices.
- Definition and scope of a supervisor’s role
- Importance of supervisors in organizational success
- Key Responsibilities and Expectations
- Distinction Between Management and Leadership
Activity: Games, Video, Group Discussion, Personal Reflection
MODULE 2: DEVELOPING LEADERSHIP QUALITIES
Effective leadership is essential for guiding teams toward success. This session explores the key traits and behaviours of successful leaders, emphasizing the importance of self-awareness and continuous development in leadership roles
- Key traits and behaviours of successful leaders
- Overview of different leadership styles
- The Growth Mindset application
Activity: Games, Self-assessment: Identifying personal leadership strengths and areas for improvement
MODULE 3: ESSENTIAL COMMUNICATION SKILLS FOR SUPERVISORS
Effective communication is essential for supervisors to convey expectations, provide feedback, and foster collaboration within their teams. This session highlights the significance of clear and transparent communication in achieving organizational goals
- Effective Communication and Interpersonal Skills
- Listening with the intent to understand, Empathy is key
- Assertive Communication and Feedback
- The Phycology of Influence in communication
- Understanding motivation theories
- Strategies for motivating team members and boosting morale
Activity: Communication Game, Practical Exercise.
DAY 2
MODULE 4: TIME MANAGEMENT AND DELEGATION
Time management is essential for supervisors to prioritize tasks and allocate resources effectively. This session addresses common time management challenges faced by supervisors and introduces practical tools and techniques for maximizing productivity and the delegation of task.
- Importance of goal alignment with organizational objectives
- Common time management challenges faced by supervisors
- Time management tools and techniques
- Prioritization Techniques
- Delegation Strategies for Effective Workflow
Activity: Group Discussion, & Case Studies
MODULE 5: CRITICAL THINKING SKILLS IN DECISION MAKING AND PROBLEM SOLVING
Decision-making and problem solving is a critical aspect of supervisory roles. This session introduces a systematic decision-making process, guiding supervisors through the steps of identifying, analyzing, and evaluating options to make informed decisions aligned with organizational goals, applying the critical thinking mindset.
- Why Critical Thinking
- The critical thinking process: Systemic, Analytical, Meta-Cognition
- Problem solving and decision-making process
- Applying the 6 hats strategy to problem solving
Activities: Group Discussion, Practical Exercise
MODULE 6: BECOMING A HIGH PERFORMING TEAM- UNDERSTAND THE DYNAMICS OF HIGH-PERFORMING TEAMS
Delve into the essential components that distinguish high-performing teams from the rest. From trust and effective communication to commitment and accountability, understanding these dynamics is crucial for fostering a culture of excellence within any team environment.
- The 5 ingredients of a high performing team- Absence of Trust, Fear of Conflict, Lack of Commitment, Avoidance of accountability, Inattention to results
- Conflict transformation is a necessary skill
- Develop a strategic vision for personal and team success. Set and prioritize impactful goals.
- Writing Action Plan- Commitment time, Creating an action plan for self-improvement
Activities: Role Play & Videos & Trainer Feedback
TARGET AUDIENCE
Supervisors
METHODOLOGY
Highly interactive lectures, videos, group deliberations, demonstrations, games, self-analysis, Role-Play
For registration please Contact :
Email : inquiry@knowledgehub-asia.comContact Person : Esther Yong
Mobile : +012-2662728
Office Tel : +603-7622 0578
