ENGLISH COMMUNICATION AT WORKPLACE – (2 DAYS)

Date : 08/04/2025 - 09/04/2025
Time : 9:00 am - 5:00 pm
Location : The HUB, Jaya One, PJ

Contact Person : Esther Yong
Email : inquiry@knowledgehub-asia.com
Mobile : +012-2662728
Office Tel : +603-7622 0578
Normal Rate : MYR 0.00
Promotion Rate : Contact us for discounted rate.

PROGRAM OVERVIEW

This program is designed to help participants become more confident and effective in using English at work! Over two days, the focus will be on the key skills needed to communicate clearly and build strong relationships with colleagues. This program will assist participants to feel more confident using English at work, improve grammar, vocabulary, listening skills and learn how to communicate more effectively in different situations.

LEARNING OBJECTIVE

By the end of the program, you’ll be able to:

• Speak and understand English confidently in everyday work situations.
• Use basic grammar correctly, including verbs, nouns, pronouns, and sentence structure.
• Build a wider vocabulary related to your job.
• Communicate effectively both verbally (using your words) and nonverbally (body language, tone).
• Improve your listening skills to understand others better.
• Ask clear and helpful questions.
• Deal with challenging situations confidently.

MODULE 1: BUILDING THE BASICS

• Grammar is the system and structure of a language.
• The rules of grammar help participants to decide the order we put words in, and which form of a word to use.
• Learn essential grammar such as Verbs, Nouns, Pronouns.
• Sentence structure to speak and write clearly.

MODULE 2: WORKPLACE VOCABULARY

• Expand your vocabulary with useful words and phrases for everyday work situations.
• Vocabulary is important because it’s the raw building blocks that we can use to express our thoughts and ideas, share information, understand others and grow personal and work relationships.

MODULE 3: SPEAKING WITH CONFIDENCE

• Practice speaking clearly and confidently in meetings.
• One-on-one conversations.
• On the phone.

MODULE 4: ACTIVE LISTENING

• Active listening requires an individual to listen attentively to a speaker.
• Understand what they’re saying, respond and reflect on what’s being said.
• Retain the information for later.
• This keeps both listener and speaker actively engaged in the conversation.
• Develop your listening skills to understand others better and ask relevant questions.

MODULE 5: BODY LANGUAGE & COMMUNICATION STYLES

• Body language is a range of nonverbal signals that you can use to communicate your feelings and intentions.
• These include your posture, facial expressions, eye contact and hand gestures.
• Your ability to understand and interpret other people’s body language can help you to pick up on unspoken issues or feelings.
• Learn how body language and communication styles affect how your message is received.

MODULE 6: ASKING GREAT QUESTIONS

• Asking the right questions is at the heart of effective communication and information exchange.
• By asking the right questions and asking them in the right way in a particular situation can improve a whole range of communication skills.

MODULE 7: HANDLING DIFFICULT SITUATIONS

• Develop strategies for dealing with challenging situations at work.
• Resolving conflict.
• Handling different type of customers namely difficult, upset, dissatisfied and angry customers.

MODULE 8: BUILDING RAPPORT & TEAMWORK

• Learn how to use communication to build strong relationships with colleagues and work effectively in teams.
• Getting to know your team members and establishing respectful, genuine relationships with them is the foundation for open communication.
• Building rapport is about connecting with people at a personal level to create effective working relationships.

TRAINING METHODOLOGY

The trainer will use a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes participation through a combination of group discussion, practical exercises, videos, role-play sessions, and other activities. A workbook will be issued as a practical tool, easy to use, to facilitate learning and being a useful future reference.

TARGET AUDIENCE – WHO MUST ATTEND?

This training stint is designed specifically for executives needing English for meetings, presentations, negotiations, and interacting with Malaysian and international colleagues

Busky is one of Malaysia’s sought after speaker and a leading-edge customer engagement and people oriented trainer for many companies in Malaysia.

He has a dynamic and versatile personality plus has an extensive experience in the service industry. He has crafted a niche in providing practical, interactive and fun filled activity based workshops to the corporate sector.

TRAINING PROGRAMS

1. OnBrand Service Promise
2. The Winning Edge
3. Closing Sales in the Education Industry
4. Do You Think the Customer is Always Right?
5. Unleash the Leader in You!
6. Optimizing Organizational Effectiveness for Service Excellence
7. Communication Skills for Security Personnel
8. Distress Customer Engagement
9. Sales & Marketing – Selling with Heart & Soul

Busky’s academic qualifications hail from the United Kingdom. He successfully gained qualifications in Hospitality and Tourism Management from Southgate Technical University and West London College, U.K.

Having a strong passion for teaching, Busky accomplished his knowledge and skills by graduating from the National Westminster University in Education. He is armed with a MBA awarded by The Nottingham Trent University, UK.

In Malaysia, Busky has obtained his professional certification as a Certified Internal assessor of the Human Resource Development Council under the Certification of Competency Based Training (MLVK) and ‘Train the Trainer’ programme facilitated by Human Resources Development Fund (HRDF/PSMB), an agency under Ministry of Human Resources Malaysia.

Busky’s work experiences include various roles in the Hospitality sector namely at the London Royal Academy of Arts, Belgravia Sheraton Hotel in London, UK and Hyatt Regency Hotel Singapore. His academic career commenced in KDU, Penang Campus School of Hotel & Tourism.

His experience as an educator continued with Rich Hope College – a franchise Institution of Thames Valley University of London, Sunway University and Berjaya University College of Hospitality.

Busky has designed, trained and facilitated numerous training workshops in countries namely India, Pakistan, Sri Lanka, Bangladesh, Indonesia, Mauritius, Fiji, Maldives, Korea, Thailand, Myanmar, Moscow, Kazakhstan and Kyrgyzstan from the year 2009 onwards. All his training programs are carefully tailored and customized to achieve customers objectives. Busky’s motto in life has always been ‘To Be the Best’. His strive for excellence, his strong organizational skills coupled with his care for his participants has enabled people from all walks of life to have
benefited from his God given talent to train and be an effective Trainer.

Busky has the innate ability to capture his ‘audience’ with his creativity in training and andragogical skills. He ensures the delivery of training has the right blend of scholarly rigor with anecdotal illustrations. He will take an extra mile to ensure that his participants receive the best.

Busky’s significant proficiencies are his innovative thinking coupled with exemplary interpersonal skills. He finds contentment by relating his reallife experiences to enhance the efficacies, objectives and learning outcomes of the training programmes. His focal areas are in Customer Service Excellence, Complaint Handling, Managing Internal and External Customers, Service Communication, Leadership and Sales Coaching.

CLIENTS

• Syarikat Air Negeri
• Sembilan (SAINS)
• Suruhanjaya Syarikat Malaysia (SSM)
• The Italian Baker Sdn Bhd (MASIMO)
• Skypark FBO Malaysia Sdn Bhd
• Perbadanan Insurans Deposit Malaysia
• Borneo Medical Centre? NEC Corporation of Malaysia Sdn Bhd
• Jasmine Food Corporation Sdn Bhd
• Johor Port Berhad
• Celcom Timur (Sabah) Sdn Bhd
• Columbia Asia Hospital Sdn Bhd
• KPJ Tawakkal Specialist Hospital
• Malaysia Airports Holdings Berhad
• Malaysian Aviation Commission
• NZ Wheels Sdn Bhd
• Projek Lebuhraya Usahama Berhad
• TGV Cinemas Sdn Bhd
• Avon Cosmetics (M) Sdn Bhd
• Amanahraya Berhad
• Salam Senawang Specialist Hospital
• Kumpulan Wang Simpinan Pekerja
• (KWSP/EPF)

For registration please Contact :

Email : inquiry@knowledgehub-asia.com
Contact Person : Esther Yong
Mobile : +012-2662728
Office Tel : +603-7622 0578