Evolution of the Office Administration

Date : 25/05/2016
Time : 9:00 am - 5:00 pm
Location : Menara PKNS, Petaling Jaya, Malaysia

Contact Person : Esther Yong
Email : inquiry@knowledgehub-asia.com
Mobile : +012-2662728
Office Tel : +603-7622 0578
Normal Rate : MYR 0.00
Promotion Rate : Contact us for discounted rate.

Introduction

Twenty years ago, working as a secretary or office administration, your job require you to take minutes, type as fast as possible, keep up with the bosses appointment and also know how to make a good cup of coffee for the demanding boss.

In this century, a competent secretary or office administrative required more skills. The landscape has changed, and experienced administrative pros can become office managers, who handle whatever it is that’s necessary to keep the company going.

Although the exact job description changes with each employer, duties can include training staff in the latest software programs, conducting interviews or terminating employees, balancing the budget and handling payroll duties.

They are sometime also required to have Leadership capability as they are the liaison within the organization in office related matter.

Course Objectives

By the end of this program, participants should be able to:

• Recognize the qualities and learn the skills that make an employee more professional on the job
• Improve interpersonal communication and courtesy
• Promote cooperation and teamwork through better communication with peers, managers, and other co-workers
• Learn about the skills that are requiredfor administrative effectiveness

Course Outline

MANAGING RELATIONSHIP

• It starts with… YOU!
• Your professional image
• Key Factors to Enhance Boss – Subordinate Relationship
• Managing your boss’s need
• Managing your performance

MANAGEMENT FUNCTIONS AND KEY ELEMENTS

• Common Challenges Faced by Administrators
• Secretary in administrative roles
  • Administrative Office Budgets
  • Manpower Utilization and Organizational Communication
  • Office Area Design and Document Workflow
  • Facilities, Equipment, and Supplies Acquisition.

DYNAMICS OFFICE ADMINISTRATION

• Planning
• Leading
• Controlling
• The Control Process
• Workflow and Paperwork Management
• Record Management

ESSENTIALS OF ORGANIZING

• Basic organizing responsibilities of office manager
• Office Area Design and document workflow

PRACTICAL ADMINISTRATIVE SKILLS

• Managing of Security of Data on Networks
• Office Theft
• Office Recycling

OTHER PRACTICAL ADMINISTRATIVE SKILLS

• Effective Communication & Writing Skills
• Key Managerial Skills
• Time Management
• Problem-Solving Steps

Methodology

This program will be presented via interactive lecture, practical hands-on activities, role-play and group & individual presentation.

For registration please Contact :

Email : inquiry@knowledgehub-asia.com
Contact Person : Esther Yong
Mobile : +012-2662728
Office Tel : +603-7622 0578