Date : 02/09/2026 - 03/09/2026
Time : 9:00 am - 5:00 pm
Location : The HUB @ Jaya One, PJ
Contact Person : Esther Yong
Email : inquiry@knowledgehub-asia.com
Mobile : +012-2662728
Office Tel : +603-7622 0578
Normal Rate : MYR 0.00
Promotion Rate : Contact us for discounted rate.
Program overview
Managing difficult conversation remains one of the most critical challenges in maintaining a productive and harmonious workplace. This 1-day program is designed to equip Managers, Supervisors and Human Resource Personnel with practical tools and strategies to identify, understand, and effectively address disruptive behaviours that impact team morale, performance, and organisational culture.
Whether it’s dealing with passive-aggressive tendencies, bullying, excessive gossip, chronic absenteeism, or underperformance, this program focuses on root causes and corrective interventions through behavioural awareness, coaching techniques, and assertive communication. Participants will learn to apply fair and consistent practices in handling disciplinary matters, document issues appropriately, and foster accountability without escalating conflict.
Special emphasis is given to strengthening emotional intelligence, understanding employee motivation, and creating a culture of trust and engagement. Real-life case scenarios, role plays, and guided reflection will ensure practical application and confidence in handling even the most sensitive staff situations with professionalism, empathy, and firmness.
Learning objectives.
At the end of this 1 days Crucial Conversation program, participant will learn and understand the following learning objectives
- Identify and manage personal communication styles that hinder effective conversations.
- Apply the Ladder of Inference to reduce assumptions and enhance objective communication.
- Utilize the Johari Window to improve self-awareness and interpersonal understanding.
- Recognize emotional and behavioural patterns that influence engagement and performance.
- Use advocacy and inquiry techniques to promote openness and reduce resistance.
- Deliver and receive constructive feedback that builds trust and
Learning outcome
Participants will gain the skills and confidence to navigate high-stakes conversations with clarity, empathy, and assertiveness. They will learn to manage emotions, uncover hidden assumptions, give and receive feedback effectively, and apply practical frameworks to improve trust, collaboration, and decision-making—leading to stronger relationships and better outcomes in both personal and professional settings.
For registration please Contact :
Email : inquiry@knowledgehub-asia.comContact Person : Esther Yong
Mobile : +012-2662728
Office Tel : +603-7622 0578