Managing Customer Service Excellence Using Critical Thinking – (2 Days)

Date : 05/03/2025 - 06/03/2025
Time : 9:00 am - 5:00 pm
Location : The HUB, Jaya One, PJ

Contact Person : Esther Yong
Email : inquiry@knowledgehub-asia.com
Mobile : +012-2662728
Office Tel : +603-7622 0578
Normal Rate : MYR 0.00
Promotion Rate : Contact us for discounted rate.

“Excellent Customer Service will make a customer a walking advertisement.” — James Cash Penny

INTRODUCTION:

In today’s fast-paced business world, customer service excellence has become a crucial part of a company’s success. With the rise of technology and abundance of options, customers expect swift, effective, and personalized solutions to their problems. This is where critical thinking skills come into play. Critical thinking is a deliberate and reflective way of analyzing information and situations to make sound decisions. In customer service, this means taking the time to understand a customer’s issue, evaluating all options, and finding the best solution. By using critical thinking, customer service representatives can resolve problems efficiently, build trust and rapport with customers, and provide a memorable customer service experience. Participants will learn how to be inventive and logical decision makers by understanding the principles behind critical thinking and the tools used to consistently identify and select the best decision among multiple alternatives.

In this engaging program, participants will explore a structured way to approach and dismantle problems with a view toward optimum outcomes.

LEARNING OUTCOMES FROM THIS WORKSHOP

• To reinforce critical thinking skills and techniques to manage customer service excellence for the workforce in the organization
• To enhance the creativity and innovation efforts of customer service excellence in organizations to remain competitive and relevant in the market
• To encourage and promote curiosity to explore various options to solve day-to-day customer service-related issues and challenges
• To strengthen critical thinking and decision-making skills in the customer service sector within the organization

For registration please Contact :