Mastering Effective Communication & Interpersonal Skill

Date : 13/03/2023 - 14/03/2023
Time : 9:00 am - 5:00 pm
Location : Knowledge Hub Asia


Contact Person : Esther Yong
Email : inquiry@knowledgehub-asia.com
Mobile : +012-2662728
Office Tel : +603-7622 0578
Normal Rate : MYR 0.00
Promotion Rate : Contact us for discounted rate.


Communication is at the heart of everything we do in life and business. Many unnecessary  conflicts and broken relationship in work life had happened due to lack of communication  ability. Communication involves external behavior and internal responses where the  common issues faced by all are the attempts to have confidence when transmitting a message  that is clearly understood, influencing “buy-in”, able to receive information or feedback  required as well to achieve win-win results in challenging situations. An excellent and  influential communicator does these three things knowing the outcome, building sensory  acuity and develop behavioral flexibility. 

How will you benefit:

  •  Appreciate the uniqueness of individuals in the scope of communication and harness the  techniques to manage your communication with different people styles
  • Learn to first build up intrapersonal communication to influence better interpersonal  communication 
  • Gain insights to key areas to build confidence in communication 
  • Overcome communication barrier and misunderstanding to gain better results
  • Building up observation skills with non-verbal communication intelligence
  • Enhancing approaching skills to achieve productive communication
  • Power of language and choice of words to influence, motivate and win “customers”

Who to attend

Team Leader/Fronline Officer/Customer Service Executive/Sales Executive and Administrative Assistant

MODULE 1 : BUILDING UP INTRAPERSONAL COMMUNICATION

  • Get to know your communication style for better win-win communication
  • Communication begins with a thought  
  • The brain, the mind and communication 
  • You are in charge of your mind therefore your results 
  • Emotional states and communication success 
  • Enhancing self-esteem, building confidence in communication 
  • Letting go limiting beliefs for better results 
  • What you say to Self will affect the results you want to get
  • There is no failure, only feedback 

MODULE 2 : POWER OF COMMUNICATION

  • Communication model and perception
  • Barriers and common problems with communication
  • Non-verbal and verbal communication intelligence
    • Mind the unspoken words
    • Intonation
    • The power of words and languages
      • The meaning of words
      • You say it – how, when, what, why, who
      • How conversation turns crucial
      • Getting understanding with courage to clarify
  • Sharpening active listening skills
    • 5 levels of listening skills
    • Listening barriers
    • Enhance listening skills
  • Building up sensory acuity for effective observation

MODULE 3 – BUILDING UP INTERPERSONAL COMMUNICATION

  • Managing “difficult” people
    • Perspective of “difficult” people
    • Understand how one becomes “difficult”
    • Building up EQ to achieve positive outcome
  • Rapport Building-the first step to effective communication
    • Acceptance of the uniqueness of individual
  • Approaching Skill
    • Managing different communication styles
    • 7Cs of communication keys
    • The art of asking questions and giving feedback
  • Understanding conflict and communication
    • The common outlook of crucial conversation
    • Personal space management
    • The art of taking and response to feedback
  • The essentials in productive communication
    • Understanding the intent of a conversation
      • Don’t jump the gun too fast : eliminating assumption of intent
    • Communicate with respect
    • Eliminate mind wandering with focused attentiveness
    • Maintaining safety in conversation
    • Respond effectively with T.H.I.N.K first

Training methodologies

  • 30% theory facilitation, 70% activities-based facilitation 
  • Apply BEN©(Behavior, EQ and NLP) techniques for deeper learning
  • Profiling exercises, group activities, video clip, case studies, discussion and presentation
  • Role Play for practical learning and application 
  • Where necessary, will apply bilingual to maximise learning take-back


For registration please Contact :

Email : inquiry@knowledgehub-asia.com
Contact Person : Esther Yong
Mobile : +012-2662728
Office Tel : +603-7622 0578
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