MASTERING EFFECTIVE COMMUNICATION & INTERPERSONAL SKILL FOR PROFESSIONALS (2 DAYS)

Date : 18/06/2025 - 19/06/2025
Time : 9:00 am - 5:00 pm
Location : The HUB, Jaya One, PJ

Contact Person : Esther Yong
Email : inquiry@knowledgehub-asia.com
Mobile : +012-2662728
Office Tel : +603-7622 0578
Normal Rate : MYR 0.00
Promotion Rate : Contact us for discounted rate.

Communication is at the heart of everything we do in life and business. Many unnecessary conflicts and broken relationship in work life had happened due to lack of communication ability. Communication involves external behavior and internal responses where the common issues faced by all are the attempts to have confidence when transmitting a message that is clearly understood, influencing “buy-in”, able to receive information or feedback required as well to achieve win-win results in challenging situations. An excellent and influential communicator does these three things knowing the outcome, building sensory acuity and develop behavioral flexibility.

HOW WILL YOU BENEFIT:

Appreciatethe uniqueness of individuals in the scope of communication and harness the techniques to manage your communication with different people styles
Learnto first build up intrapersonal communication to influence better interpersonal communication
Gaininsights to key areas to build confidence in communication
Overcomecommunication barrier and misunderstanding to gain better results
Buildingup observation skills with non-verbal communication intelligence
Enhancingapproaching skills to achieve productive communication
Powerof language and choice of words to influence, motivate and win “customers”

MODULE 1 : BUILDING UP INTRAPERSONAL COMMUNICATION

Getto know your communication style for better win-win communication
Communicationbegins with a thought
- Thebrain, the mind and communication
- Youare in charge of your mind therefore your results
Emotionalstates and communication success
Enhancingself-esteem, building confidence in communication
- Lettinggo limiting beliefs for better results
- Whatyou say to Self will affect the results you want to get
- Thereis no failure, only feedback

MODULE 2 : POWER OF COMMUNICATION

Communicationmodel and perception
Barriersand common problems with communication
Non-verbaland verbal communication intelligence
- Mindthe unspoken words
- Intonation
- Thepower of words and languages
  - Themeaning of words
  - You sayit – how, when, what, why, who
  - Howconversation turns crucial
  - Gettingunderstanding with courage to clarify
- Sharpeningactive listening skills
  - 5levels of listening skills
  - Listeningbarriers
  - Enhancelistening skills
- Buildingup sensory acuity for effective observation

MODULE 3 – BUILDING UP INTERPERSONAL COMMUNICATION

Managing“difficult” people
- Perspectiveof “difficult” people
- Understandhow one becomes “difficult”
- Buildingup EQ to achieve positive outcome
RapportBuilding – the first step to effective communication
- Acceptanceof the uniqueness of individual
ApproachingSkill
- Managingdifferent communication styles
- 7Csof communication keys
- Theart of asking questions and giving feedback
Understandingconflict and communication
- Thecommon outlook of crucial conversation
- Personalspace management
- Theart of taking and response to feedback
Theessentials in productive communication
- Understandingthe intent of a conversation
  - Don’tjump the gun too fast : eliminating assumption of intent
- Communicatewith respect
- Eliminatemind wandering with focused attentiveness
- Maintainingsafety in conversation
- Respondeffectively with H.I.N.K first

Training methodologies

30%theory facilitation, 70% activities-based facilitation
Profilingexercises, group activities, video clip, case studies, discussion and presentation
RolePlay for practical learning and application
Wherenecessary, will apply bilingual to maximise learning take-back

For registration please Contact :

Email : inquiry@knowledgehub-asia.com
Contact Person : Esther Yong
Mobile : +012-2662728
Office Tel : +603-7622 0578