Date : 04/06/2025 - 05/06/2025
Time : 9:00 am - 5:00 pm
Location : The HUB, Jaya One, PJ
Contact Person : Esther Yong
Email : inquiry@knowledgehub-asia.com
Mobile : +012-2662728
Office Tel : +603-7622 0578
Normal Rate : MYR 0.00
Promotion Rate : Contact us for discounted rate.
Communication, both presentation and writing competencies, is one of the core competencies amidst other business skills. Writing is a key method of communication for most people and it’s one that many people struggle with. Does writing come naturally to you or do you hesitate, stumble and lose time trying to put your thoughts together? Think about the people who read your documents – are you convinced that they are getting your intended message? Poorly written communication can damage your organisation’s image and lose business opportunities. On the verbal communication element, powerspeak is an important tool, added key to leadership success and valued skill to enhance communication efficiency, be it presenting ideas in meetings, being persuasive with customers and your superiors or talking to subordinates and colleagues.
Key Learning Objectives
- Knowingcommunication style to communicate effective with different types of communicators
- Buildingup to be a confident and an impactful communicator
- Enhancingcommunication skills in conveying and presenting ideas that garner understanding and getting “buy in”
- Enhancewriting skills with systematic approach, techniques, format and styles for easy understanding, attract read-on and influence decision making
- Harnessingemail professionalism with identified common mistakes
Who to attend :
Managers, Sales Personnel, Team Leaders and Engineers
KEY OUTLINE
MODULE 1 : POWERSPEAK FUNDAMENTALS
- Purposeof powerspeak, a tool not limited to public speaking
- 55-38-7Mehrabian model of communication
- 7Csof key communication keys
- UnderstandingCommunication styles to communicate effectively
- Barriersof communication and ways to overcome or enhance
- Self-empowermentto be a better speaker
MODULE 2 : POWERSPEAK ENHANCEMENT
- Brain-mappingto convey or present an intended message
- Knowthe common speaking mistakes to avoid
- Presentingideas in a structured manner – What you wanted to say and How you say the message
- Speakingon your feet – managing speech where you do not have time to organize your thoughts against the words you intend to say
- Powerof word choices – to instill understanding and persuasion from your message
MODULE 3 : EFFECTIVE BUSINESS WRITING
- Writingand Brand Image
- Write inthe shoes of the reader
- STRUCTURE OF WRITING
- Developa systematic Writing Plan
- Planning: sharpening the mind with 6 FRAMES of thinking the information to put in relevant information in the message
- Writing: avoid copy and paste
- Editing : challenge the writing with examining the logical flow of thoughtsif the reader could understand your intended message
- I.S.Sthe writing to avoid unnecessary lengthy mail
- Proofreadingto ensure all relevant information has been included and the format is neat and sound
MODULE 4 : PROFESSIONAL EMAIL AND ETIQUETTES
- Understandthe difference in writing format to internal staff and external contacts
- Significantand eye-catching Subject matter to attract reader to prioritise reading
- Appropriateand accurate salutation
- 1-pageView Message – don’t make me scroll!
- Cleanformat : Introduction /Body / Conclusion – proper paragraphing
- Precisesentence construction – don’t make me guess what you are trying to say
- Dosand Don’ts with Font size, font type, font color , bold and underline
- Checkspelling, grammar, tonality, right vocabulary before click “send”
- Notadvisable : “My reply in colored coded text” – Why?
- Doaway with acronyms and social media symbols
- Appropriatingcharts, pictures and tables within the email page
- Isit alright to put our own tagline?
- Understandingc and b.c.c
- Closingsentence and call-to-action
- Enclosures: insertion reminder tip
- Howto avoid accidentally click “Send” with uncompleted message
- Importantreason for corporate signature
Training Methodology
- 30%foundation laying, 70% workshop with practical assignments
- Feedbackon presentation assignment shall be discussed with individual participant
- Writingskills : assignment shall be projected on the screen for discussion
- Forpractical learning and application, require Laptop with Microsoft Word (2persons to 1 unit)
- For effectiveness in gaining learning outcome, the advisable and acceptable number of participants should be limited within 20 pax.If below 20 pax, it would be ideal to have even number of participants.
For registration please Contact :
Email : inquiry@knowledgehub-asia.comContact Person : Esther Yong
Mobile : +012-2662728
Office Tel : +603-7622 0578
