Secretarial & Office Management Skill For High Productivity

Secretary including all administrative professionals   play a great role as the gatekeeper of your department/division.  From the first connection at the reception to the backend office, each staff is contributing responsibility to the functionality, sustainability and growth to the organisation with proficient and functional administrative skills. This workshop is to equip, enhance and empower you to manage office administration effectively to achieve higher productivity for the organization.

Key Learning Objectives

• Understand professional attributes, skills and knowledge of a credible and excellent secretary/admin professionals
• Harness personal effectiveness strategy to maintain productivity
• Empowered with power communication intelligence
• Understand the importance and principles of information and records management
• Apply productivity techniques to enhance operation process to achieve better results
• Strengthen meeting setup, organizing events and minutes preparation

Key Content

Module 1 :  Overview on the scope of administration skill strength required for high productivity

• Office System administration
• Office resources administration
• Document control & information administration
• People administration
• Business social administration including interpersonal skills
• Empowering strategic characteristics for high productivity
• Resourceful, organised and systematic
• Good self-confidence, assertive not aggressive
• Wisdom and Knowledge
• Workplace ethical values (loyalty, integrity, respect, accountability, courtesy)
• Workplace behaviour (maintaining confidentiality of work, no gossiping or tale bearing, knowing boundaries)
• Smart EQ
• Corporate grooming for professionalism

Module 2 :  Enhancing in Administrative Productivity techniques

• O.R.E principle of Productivity
• “In-basket” processing technique
• Work prioritisation technique : Scheduling and Planning
• Make realistic ‘To Do’ List with Blocks of Time
• Different methods to approach tasks
• Kanban board for clearing backlogs
• Execution, Monitor and Measuring with simplified project management system
• Organising skills
• Correspondence professionalism

Training Methodology

• 30% theory facilitation, 70% activities based workshop
• Applying time & administration management techniques
• Real life experiences sharing
• Practical tips and techniques for practical application
• Discussion and presentation