INTRODUCTION
KPI, performance reviews and appraisals guide employees’ focus on what is expected, know how they have been doing and what further development or training they need to do to improve. These tasks are also part of performance management system that integrated process of defining (KPI setting), assessing (performance review and appraisal) and reinforcing employee work behaviours and outcome. Organizations with a well developed performance management process often outperform those without this element of organization design.
Goal/KPI setting describes the interaction between managers and employees in jointly defining members work behaviours and outcomes. Performance appraisal involves collecting and disseminating performance data to improve work outcome. It also can facilitate career counselling. Reward systems are concerned with eliciting and reinforcing desired behaviours and work outcomes through compensation and other forms of recognition.
WORKSHOP OBJECTIVES
This workshop is designed to equip individuals and managers, who has to conduct performance appraisal with a good understanding of KPI setting and also how to conduct an effective performance appraisal. The ultimate objective of this workshop is to enable manager to aligning individual and team KPI to the organization performance objective.
This workshop will focus on the main processes of performance management such as KPI setting, evaluating KPI, setting performance standard, conduct performance review and perform effective performance appraisal.
At the end of the workshop, participants will be able to:
- Identify and set relevant and important KPIs
- Align corporate and individual KPIs
- Guide staff to identify relevant KPIs
- List the key elements of performance management
- Explain the challenges and pitfall of performance appraisal
- Provide Effective feedback
- Establish SMART goal / KPI
TRAINING METHODOLOGY
- Lectures
- Indoor activities
- Skill practice
- Group discussion
- Presentation
- Case study
DAY ONE
Module 1 INTRODUCTION
- What is Performance Management
- Performance Management Cycle
- Important objective of performance management
- Pitfalls to avoid
- Discussion and presentation
Module 2 PERFORMANCE MANAGEMENT SYSTEM (PMS)
- PMS philosophy
- Components of PMS
- The process of an effective PMS
- Brainstorming and presentation
Module 3 KEY PERFORMANCE INDICATORS (KPI)
- What are KPI
- KPI identification – “The Grid”
- Common sources of KPI
- KPI structure – SMART
- Cascading & balance KPI
- Skill practice
- Case study – HBR “Goals gone wild”
DAY TWO
Module 4 PERFORMANCE MONITORING AND REVIEW
- Contributing factors to performance deficits
- Ability and / or motivation modifiers
- Effective feedback
- Manager as coach
- Mandatory coaching situation
- Skill practice
Module 5 PERFORMANCE APPRAISAL (PA)
- How to conduct effective PA – before, during and closing
- Key components of an effective PA
- Effective performance conversation
- Identification of errors and biases in PA
- Responding to employee reaction during PA
- PA evaluation – The “5-5 Grid”
- Role Play
Who Should Attend
This workshop is suitable for Senior Managers, Senior Executives, HR professionals, Line Managers and anyone who has to conduct performance appraisal and goal setting.