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Course Introduction
Communication is at the heart of everything we do in life and business. Many unnecessary conflicts and broken relationship in work life had happened due to lack of communication ability. Communication involves external behavior and internal responses where the common issues faced by all are the attempts to have confidence when transmitting a message that is clearly understood, influencing “buy-in”, able to receive information or feedback required as well to achieve win-win results in challenging situations. An excellent and influential communicator does these three things knowing the outcome, building sensory acuity and develop behavioral flexibility.