Communication, both presentation and writing competencies, is one of the core competencies amidst other business skills. Writing is a key method of communication for most people and it’s one that many people struggle with. Does writing come naturally to you or do you hesitate, stumble and lose time trying to put your thoughts together? Think about the people who read your documents – are you convinced that they are getting your intended message? Poorly written communication can damage your organization’s image and lose business opportunities. On the verbal communication element, powerspeak is an important tool, added key to leadership success and valued skill to enhance communication efficiency, be it presenting ideas in meetings, being persuasive with customers and your superiors or talking to subordinates and colleagues.
Key Learning Objectives
- Knowing communication style to communicate effective with different types of communicators
- Building up to be a confident and an impactful communicator
- Enhancing communication skills in conveying and presenting ideas that garner understanding and getting “buy in”
- Enhance writing skills with systematic approach, techniques, format and styles for easy understanding, attract read-on and influence decision making
- Harnessing email professionalism with identified common mistakes
KEY OUTLINE
MODULE 1 : POWERSPEAK FUNDAMENTALS
- Purpose of powerspeak, a tool not limited to public speaking
- 55-38-7 Mehrabian model of communication
- 7Cs of key communication keys
- Understanding Communication styles to communicate effectively
- Barriers of communication and ways to overcome or enhance
- Self-empowerment to be a better speaker
MODULE 2 : POWERSPEAK ENHANCEMENT
- Brain-mapping to convey or present an intended message
- Know the common speaking mistakes to avoid
- Presenting ideas in a structured manner – What you wanted to say and How you say the message
- Speaking on your feet – managing speech where you do not have time to organize your thoughts against the words you intend to say
- Power of word choices – to instil understanding and persuasion from your message
MODULE 3 : EFFECTIVE BUSINESS WRITING
- Writing and Brand Image
- Write in the shoes of the reader
- STRUCTURE OF WRITING
- Develop a systematic Writing Plan
- Planning : sharpening the mind with 6 FRAMES of thinking the information to put in relevant information in the message
- Writing : avoid copy and paste
- Editing : challenge the writing with examining the logical flow of thoughts if the reader could understand your intended message
- I.S.S the writing toavoid unnecessary lengthy mail
- Proofreading to ensure all relevant information has been included and the format is neat and sound
MODULE 4 : PROFESSIONAL EMAIL AND ETIQUETTES
- Understand the difference in writing format to internal staff and external contacts
- Significant and eye-catching Subject matter to attract reader to prioritise reading
- Appropriate and accurate salutation
- 1-page View Message – don’t make me scroll!
- Clean format : Introduction /Body / Conclusion – proper paragraphing
- Precise sentence construction – don’t make me guess what you are trying to say
- Dos and Don’ts with Font size, font type, font color , bold and underline
- Check spelling, grammar, tonality, right vocabulary before click “send”
- Not advisable : “My reply in colored coded text” – Why?
- Do away with acronyms and social media symbols
- Appropriating charts, pictures and tables within the email page
- Is it alright to put our own tagline?
- Understanding c.c and b.c.c
- Closing sentence and call-to-action
- Enclosures : insertion reminder tip
- How to avoid accidentally click “Send” with uncompleted message
- Important reason for corporate signature
Training Methodology
- 30% foundation laying, 70% workshop with practical assignments
- Feedback on presentation assignment shall be discussed with individual participant
- Writing skills : assignment shall be projected on the screen for discussion
- For practical learning and application, require Laptop with Microsoft Word (2persons to 1 unit)
- For effectiveness in gaining learning outcome, the advisable and acceptable number of participants should be limited within 20 pax. If below 20 pax, it would be ideal to have even number of participants.