Sharpening Your Communication Skills For Managers

Introduction

Managers in any organization must communicate well, both orally and in writing, internally and externally, to people at many levels and from a variety of backgrounds. This can include passing on and receiving information, motivating, persuading and influencing, and handling interpersonal relationships. This specially devised communication skill training course is designed for managers who wish to enhance their careers and leadership impact by sharpening their communication expertise. In an engaging learning environment, you will deepen your understanding and abilities through practice, group discussions, feedback, self-reflection and activity-based development.

Objective  :

• Develop and use your listening skills to solve problems, diffuse conflict, teach staff, and be a more productive manager or team leader
• Ask the right type of question to elicit information, encourage a response, or create a relationship
• Anticipate and reduce conversational misunderstandings
• Know how to present yourself and your ideas in a way that ensures success
• Improve your non-verbal skills
• Develop a strong professional and credible image that inspires others’ confidence in you.

Methodology

Our communication skill training workshops are delivered with a strong emphasis on WHOLE-BRAIN LEARNING that is complemented with an array of HIGH INVOLVEMENT TECHNIQUES that will make learning INTERESTING, EXCITING & ENJOYABLE!

In this communication skill training course, there will be several practical exercises carried out which will enable delegates to put into practice much of the theory covered. Learning tools include lectures, group discussions, role play and ongoing reviews.

Who to attend :

Managers, Team Leaders and HOD

MODULES

Module 1 :

BUILDING YOUR FOUNDATION

• IQ vs EQ
• The role of Emotional Intelligence in communication
• Understanding how hierarchy and power affect communication
• Increasing your awareness of and effectiveness in non-verbal communication

Module 2 :

EXCELLENCE IN COMMUNICATION

• Impact of belief and values on communication
• How to use body language to build rapport
• Developing rapport using NLP techniques
• Constructive language use to encourage better communication
• Clear, concise and direct expression of ideas, be specific, not vague
• Whole brain formula of delivering messages and appealing to emotions
• Exercise: Delivering a message

Module 3 :

PROVIDING FEEDBACK

• The art of giving and receiving feedback
• Why feedback is important
• Use the affirmative, not negated language
• Focus on I messages and behavior
• Role play: Giving feedback

Module 4 :

EFFECTIVE LISTENING AND QUESTIONING SKILLLS

• Listening to and beyond the message
• Listen to what’s said as well as what is not communicated
• Paraphrasing and Summarizing content and feeling
• Ask more questions, make fewer statements
• Open vs Closed Questions
• Clarifying questions
• Questioning skills activity

Module 5 :

HANDLING CONFLICT

• Dealing with conflict – among colleagues and supervisors
• Maintaining discipline
• Respecting the rights, feelings and dignity of others
• Turning potentially negative situations into positive ones