Problems, different types of challenges in the business and workplace and the need to improve products and services are at the centre of what many people have to deal with daily handling of work. By employing process approach intervention with practical tools and techniques, employees will be equipped to plan, do, check and act systematically and timely to handle challenges and corrections in project development, implementation and improvement of the organisation’s products and services.
KEY LEARNING OBJECTIVES OF PROBLEM-SOLVING TRAINING
- Define the accuracy of a true problem and the effect of eventual consequences of an unsolved problem
- Gain an understanding of the stages of the problem to decide objectively in applying relevant approaches for effective results
- Examine relevant tools to apply within the process approach intervention to resolve problems, effective implementation of projects, monitor progress and improve products and services
- Develop focused-attention and discipline ways to mitigate problems till solved
WHO SHOULD ATTEND PROBLEM-SOLVING TRAINING:
Managers, Team Leaders, Supervisors, Customer Service Executives or Sales Executives.
Problem Solving & Decision Making Program
- Critical Thinking & Decision Making
- Synergized Problem Solving Using Analytical & Creative Thinking
- Strategic Thinking Process For Effective Problem Solving
- Effective Problem Solving & Decision Making Techniques
- Creative Thinking to Problem Solving
- Design Thinking : Unleash Your Creativity and Innovation
- Strategic Thinking & Planning in Problem Solving & Decision Making
Training methodology
- 20% theory facilitation 80% highly interactive activities based workshop style
- Practical in using the tools to solve assignments in the workshop
- Applying hands-on experiential games, brainstorming, debriefing and sharing to enhance learning take-backs