Synergized Problem Solving Using Analytical & Creative Thinking

One of the most important features of the creative problem solving process is to turn around a problem into an opportunity to improve business process, new marketing ideas and to enhance products solution.. Instead of just relying on traditional ideas or past practices to resolve a problem, the creative approach encourages people to participate in a dynamic setting which encourages new ideas and to identify the best solution.

Most organizations do have the creative power within their own employee. The creative process brings together various people including managers, office personnel, line workers or supervisors, and many others. The people chosen to participate depends on the problem being solved.

However not having the right tools and techniques will not bring you the expected results.

By the end of this program, participants should be able to:

• Shifting paradigm from problem conscious to “Solution Conscious”
• Structuring facts rigidly and thinking with maximum clarity to identify core issues
• Defining the boundaries of the problem and breaking it down into its component elements to facilitate the initialhypothesis process
• Use various powerful tools to analyze the root cause of the problem
• Determining the analyses that must be done to prove the hypothesis
• Use of issue tree and other techniques to frame the problem in order to facilitate problem structuring
• Use various idea generation tools to generate solutions
• Learn how to use idea collection process to facilitate solutions

MODULE 1: SHIFTING MENTAL MODELS – FROM PROBLEM CONSCIOUS TO SOLUTION CONSCIOUSNESS

• Provoking the old mental model which is a roadblock in solving problem
• Learning and internalizing the proven method in becoming solution conscious
• Identifying and breaking the personal styles, which inhibit the paradigm shift towards solution consciousness

MODULE 2: THE PROCESS IN PROBLEM SOLVING

• Identifying if there is a problem exist
• What seems to be the real problem?
• Troubleshooting – Using state of the art tools to analyze the root cause
• Using various idea generating tools assist in the developing solutions

MODULE 3: ROOT CAUSE ANALYSIS – USING ANALYTICAL THINKING

• Uncovering the potential root causes of the problem
• Developing hypothesis for the likely root causes
• Techniques in testing the hypothesis using analytical thinking
• Using Parallel thinking in identifying and analyzing the root cause

MODULE 4: SYNERGIZING INTER-DEPARTMENT TO SOLVE PROBLEMS

• Understanding each departments roles and responsibility
• Clarifying each others current issues and their expectations
• Being Solution Conscious in Resolving disputes
• Developing Hypothesis and counter-testing the hypothesis
• Managing different personalities in a problem solving discussion

MODULE 5: IDEA COLLECTION PROCESS – USING CREATIVE THINKING & INTERGALACTIC THINKING

• Using various techniques in collecting and organizing ideas within normal thinking patterns
• Learn how to use a random stimulus to spark the generation of creative ideas or thinking process
• Using Focus method to ensure that we are directing our thinking towards the needed result
• Learn how to challenge the status quo in order to determine if better options exist
• Using Pattern Breaking Tools to produce, out of the box ideas

This course is essentially participative and practical, emphasizing learning through experience, both from structured activities on the program eg. Role plays, group work, video screening, case studies and discussion from individual experience.