The Power of Effective Communication & Interpersonal Skills for Professional

Date/Time Time Event Name Venue
12/10/2020 - 13/10/2020 9:00 am - 5:00 pm The Power of Effective Communication & Interpersonal Skills for Professional The HUB @ Jaya One, PJ, Petaling Jaya
17/06/2020 - 18/06/2020 1:00 am - 9:00 am The Power of Effective Communication & Interpersonal Skills for Professional The HUB @ Jaya One, PJ, Petaling Jaya
28/08/2019 - 29/08/2019 1:00 am - 9:00 am The Power of Effective Communication & Interpersonal Skills for Professional The HUB @ Jaya One, PJ, Petaling Jaya
18/04/2019 - 19/04/2019 1:00 am - 9:00 am The Power of Effective Communication & Interpersonal Skills for Professional The HUB @ Jaya One, PJ, Petaling Jaya
21/02/2019 - 22/02/2019 1:00 am - 9:00 am The Power of Effective Communication & Interpersonal Skills for Professional The HUB @ Jaya One, PJ, Petaling Jaya
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Introduction

In today’s competitive business world and difficult economy, lucid, effective communication is more essential than ever before. It is the foundation on which companies and careers are built and a crucial component of lasting success.

Whether it’s a face-to-face conversation or a professionally written e-mail exchange, a meaningful message entails establishing a connection that leaves a powerful impression.

Course Objectives

By the end of this program, participants will be able to:

  • Describe the importance of communication and how it affects business results.
  • Learn how to use communication strategies to enhance self-esteem of employees and motivate them to take on new challenges and manage change effectively.
  • Acquire the skills on how to ask the right questions to gather information and to check whether your message has been understood.
  • Create a win-win situation by applying human relationship principles when dealing with customers, staff, colleagues and supervisors.

Course Outline

D A Y  1

MODULE 1: THE POWER OF COMMUNICATION

  • What is communication?
  • What is interpersonal communication?
  • The four outcomes in any relationship
  • Challenges to communication
  • Barriers to communication
  • Functions of Communication process
  • Identifying common communication problems at work
  • Group assignment and de-briefing

MODULE 2: SEEK TO UNDERSTAND & ASK THE RIGHT QUESTIONS

  • Define listening
  • Barriers to listening
  • Techniques to become an effective listener
  • Levels of listening :Ignoring, Selective, Pretend, Attentive , Empathic )
  • Why asking the right question is important for effective oral communication?
  • 5 essential types of questions
  • Role-play applying all the types of question at work environment
  • De-briefing

MODULE 3: COMMUNICATION TECHNIQUES TO SUSTAIN AND IMPROVE RESULTS

  • The power of words
  • 4 types of people
  • Defining words
  • Neutral words & Action words
  • Make your words precise, powerful and memorable
  • Understand human self-esteem
  • 3 communication techniques related to human self esteem
    • Maintain and enhance self-esteem
    • Listen and respond with empathy
    • Ask for help and encourage involvement
  • Role play practice using 3 communication techniques

D A Y  2

MODULE 4: MAINTAINING & ENHANCING RELATIONSHIPS AT THE WORKPLACE

  • Personality vs character
  • 4 types of personality
  • Taking responsibility for interpersonal relationships
  • Strengths & weaknesses of each personality
  • Managing different personalities
  • Identify your personality profile
  • 4 outcomes of a relationship
  • How to create win-win situations

MODULE 5: CONFLICT MANAGEMENT

  • Define conflict
  • Types of conflict
  • Conflict intervention strategies
  • Expanding your circle of influence
  • Increase your deposit to nurture & maintain relationship

Methodology

This course will be conducted via group interaction, individual exercise, case studies, role-play, lectures and video/ films.

 

 

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