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Introduction
Having great marketing skill will get you the first sale. However Effectivecustomer service skills will ensure you are able to sustain your customer. It is not about knowing how well you can speak. It is more about the ability to understand and listen well to achieve customer satisfaction.
The way in which you interact with you customer has much impact on your company reputation than the product or services you are offering.
Course Objectives
By the end of this program, participants should be able to:
- Describe the importance of communication and how it affects business results.
- Learn how to use communication to deliver excellent customer service.
- Acquire the skills on how to create a positive impact on customer on first impression and to communicate with right word, tome and body language
- Create a win-win situation by applying human relationship principles when dealing with customers, staff, colleagues and supervisors.
Methodology
This course will be conducted via group interaction, individual exercise, case studies, role-play, lectures and video/ films.