Introduction
As the old saying goes, “…the measure of a man is not how many servants he has but how many men he serves” and to serve with passion is the most indispensable element towards winning with people, in order to make your business standing out from competition. This programme brings to you the awareness of the 5 Levels of Excellence Service Mindset and how to arrive at the highest point through the 4R Principles of Customer Relationship building, through a highly experiential workshop setup. It also presents you the application of FISH Principle to ensure your customer service is outstanding and sustained at the UNBELIEVABLE Good Level, with easy to understand real-life stories plus practical tools & techniques of excellent.
Course Objectives
By the end of this program, participants should be able to:
- Extend “Special Treatment” to the valued customers
- Provide “Timely Attention” to serve the customers in needs
- Deliver an “Assured Service” to comply with customers’ expectations
- Ascertain a “Reliable Product” to meet customers’ satisfaction